INTRODUCTION
Effective workplace communication has always been the matter under consideration.
This course is designed to equip you with the skills necessary to deal with tricky situations in business that a middle manager encounters every day: conflict resolution, feedback response, persuasion, discussion, communication adaptation, business presentation.
TARGET LEARNERS
Professionals from 26-35 years of age
Aim to upgrade personal development continuously
Be able to communicate in English – IELTS at least 6.0
Working in multinational corporate & expect to communicate effectively & confidently in English
Believe communication is critical for your middle career development
OBJECTIVES
To advance your communication skills with a strategy and learn practical methods that can be used in your work.
To develop your expertise in Communication skills
To discover your leadership narrative and understand how effective interpersonal communication positively impacts your ability to work with others.
To communicate in different workplace contexts such as business presentation, meeting facilitation, problem-solving discussion…& practice 80% of the class time.
To develop tactics to manage and participate in difficult conversations in the workplace effectively.
COURSE OUTLINE
Day 1: Critical thinking
Day 2: Emotional Intelligence
Day 3: Communication styles & Giving and Receiving Feedback
Day 4: Conflict Resolution
Day 5: Strategic Negotiation
Day 6: Leading a problem-solving Discussion
Day 7: Leading a productive meeting
Day 8: Final graduation project
